support

Master's support team offers its valuable expertise in relation to all Master's solutions and the optimal use of its end-user software. We are dedicated to helping you get the utmost value from Master's solutions and ensuring that you succeed with tasks and projects involving our platform.

Master offers system support free of charge for all its customers. Support is provided through your local Master office or directly from Master International. Please see the complete list of support options below.

Online help

Make sure that you take advantage of the Metis Online Help that is conveniently available directly from within the software. This built-in help functionality provides immediate, step-by-step instructions describing the specific task you are currently working with.

Support email

Our support email service is available 24/7 and ensures that your support request is delivered online directly to our support system. This is your guarantee that a support engineer will get back to you as soon as possible. Please use the contact form below to send us a support request.

Support hotline

The international support phone is available from 8:30am to 4:30pm CET/CEST, enabling you to speak directly with our end-user support experts if needed. To call support please dial +45 7027 6070. If there are no support employees immediately available when you call, please use the contact form below to send us a support request, and we will get back to you as soon as possible.

Whitepapers and system information

Registered users of Master's solutions and the Metis platform have access to documentation, whitepapers and detailed descriptions of selected features and workflows. Please contact support or your local Master office if you need additional information about a specific subject or solution area.


Introducing Metis2Go

Metis2Go allows you to safely send invitations and download reports from Web browsers, tablets
and smartphones over an encrypted line. To learn more about Metis2Go visit our Introduction page

To login, use the same username, password and client ID as used in your Metis Windows app.

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Contact Us

We would love to hear from you. Please use this form to send us a message.

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For Test Takers

Learn more about the tests you might be invited to take, and learn how you can prepare before taking the test.

Go to Test Taker information

Knowledge Base

Here you have access to support articles helping you in implementing and using Master's solutions.

Go to Knowledge Base